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Terms & Conditions

Website Terms & Conditions

We know the importance of customer satisfaction as much as we understand the reluctance that some people feel towards making purchases over the Internet. So we have drawn up the following terms and policies as much for your peace of mind as our trading policy.

These Terms govern and regulate your use of this website and your relationship with Oceanmaid. By using this website and/or ordering goods from Oceanmaid you are deemed to have understood and accepted these terms. If you do not accept these Terms please do not use the website.

Legal Identity

The site is owned and operated by Oceanmaid. The registered office is Oceanmaid, 850 Ford Road, Byrneside, VIC Australia 3617.

Intellectual Property Rights & Use of Title

All rights, including copyright, for this website are owned by or licensed to Oceanmaid. All third party copyright, trademarks, brand names, product names and titles on this web site are acknowledged.

This web site is protected by copyright and the copyright, trademarks, logos and Intellectual Property rights for the content of Oceanmaid website are the property of Oceanmaid. All rights reserved.

Any use of this website or its contents, other than for your own personal, commercial use is strictly prohibited without the permission of Oceanmaid. Any framing of this web site is prohibited.

The copyright in all software, logos and content is owned by or licensed to us, and may not be used, replicated, copied, modified, distributed, adapted, printed or downloaded without our express permission.

We do not make any warranty or representation in respect of any other trade mark and the trademarks of the brands featured on our website belong to their respective third party owners.


When you order a product from our website you are offering to buy it for the price stated, subject to these terms and conditions which shall govern the contract to the exclusion of any other terms and conditions. No order submitted by you shall be deemed to have been accepted unless and until confirmed via email by us.

Orders are accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based within the stated delivery area and your payment is authorised for the transaction. We reserve the right to reject any order.

Upon submitting the order and providing us with your payment details, you shall confirm and undertake that the information provided is accurate and that you are authorised to use the payment facility and authorise us to deduct the full price of the goods and packaging and delivery charges.

The deduction of monies from your account does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject your order we will credit your account with the amount deducted.


All prices are shown in Australian dollar and correct at time of publishing. Occasionally, due to circumstances beyond our control, it may be necessary to increase or decrease prices. Oceanmaid reserves the right to change the prices set out on this site without notice provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.


All items are sold subject to availability and while we make every attempt to keep the website up-to-date as reasonably possible, should any ordered goods be subject to a delay or are no longer available we will inform you as soon as possible and seek your further instruction.

Likewise, if for any reason we are unable to deliver goods within the agreed timescale, we will contact you as soon as possible.


Oceanmaid accepts all major debit/credit cards and PayPal payments. We do not accept payment by postal order. Please remember that when we accept your submitted order for goods through this website, there will be a legally binding contract. All prices are in Australian dollar (A$).


Delivery of the goods shall be made by us or our carrier to the address for delivery shown in the order form. It is important that this address is accurate. We are unable to take specific delivery details as we use Australia post and courier for delivery and cannot stipulate specific delivery requirements. We aim to dispatch all goods within 7 working day (excluding Bank Holidays). If we fail to deliver the goods (or any part of) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.


You should always inspect the goods upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify Oceanmaid of a problem with 7 days of receipt.


If an item is received which is deemed damaged, defective or not as specified on your order confirmation, please contact us within 7 days of receipt, telling us why you’re returning it and whether you’d like an exchange or refund.

If you require an exchange, availability allowing, we will dispatch the replacement goods within 24 hours. If you require a refund, we will credit the payment card or account with the value of the goods plus the original postage cost within 7 days. The goods should be returned to:

850 Ford Road,
Byrneside, VIC 3617

If you wish to return your order for any other reason, please return the goods within 7 days of receipt. The goods must be in pristine condition and in the original packaging and accompanied by the original receipt or delivery note. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Once we have inspected the goods and are satisfied that they are in original condition, we will credit the payment card or account with the value of the goods within 7 days.

Safety Regulations

All products comply with appropriate safety and consumer regulations. If a product is recalled by the manufacturer for any reason, you will be contacted immediately.


By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by Oceanmaid in the manner as set out in this policy. Should you have any questions with these terms and conditions, please contact us.


Oceanmaid takes the privacy of its customers seriously and takes every precaution to safeguard your personal information both online and offline.

Any information we collect about you is held with the utmost care and security in accordance with the spam Act 2003.

However, we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including details you provide when accessing or ordering from this web site, unless this is solely due to our negligence. For further information please read our Privacy & Security policy.


These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia and you agree to submit to the jurisdiction of the Australian courts. These terms and conditions do not affect your statutory rights as a consumer.

Terms of Website Use

This page (together with the documents referred to on it) sets out the terms on which you may use the website either as a guest or a registered user. Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off and download extracts of any page(s) from our site for your personal reference and use and you may draw the attention of others to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Site Amendments

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.